Blur Ken
Careful now He has Wielding a Blackberry
Companies support employees’ professional use of personal devices like Blackberry, iPhone, iPad, etc. But the trend has come with its hazards. Here’s how businesses can cope with the pitfalls.
Most people increasingly spend time in their working environment. That could be home or office. Or, it could be office-on-the-move. Embracing the working environment, wherever you are, is the order of the day. As new Web-based applications and services blur the lines between home and office, and keep us wired, gadgets, especially mobile devices, have become central to doing work. Smartphones, notebook computers, and hand-held devices are some of the ways employees remain connected to work, on-the-clock and off. Many organizations have traditionally supported Blackberry devices, but now their employees are using a range of devices, including iPhone and iPad, for work purposes.
How These Devices Change the Way Employees Work
Using personal devices for professional use changes the way employees access their companies’ data, how they work with it, and add value to the whole enterprise. It also brings in a host of challenges the companies have to address challenges like the growing range of devices, their deployment and compatibility, and information security concerns and breaches.
How Can Companies Cope
Companies have come up with strategies to cope with professional use of personal devices. One way is to let the employees use the devices of their choice and seek from them a greater accountability. “Companies that are being successful are moving away from dictatorial approach to a shared-responsibility model,” the Wall Street Journal (WSJ) quotes Ken Dulaney, an analyst for research firm Gartner Inc, as saying in the article “So You Want to Use Your iPhone for Work? Uh-oh.”
Password-Protection, Authentication, and Encryption
Certain pitfalls dog the trend. Security is the topmost priority for companies. Security is of paramount importance because employees often store emails, corporate data, and plans of future projects on their phones and other devices. If the device is lost or stolen, or if the employee leaves, the company erases the device remotely.
In addition to protecting smartphones with passwords, other measures like failed authentications (fail ten times and the device is automatically locked) and encryption of data carry the day.
The same WSJ article quotes Ramon Baez, chief information officer for Kimberly-Clark Corp., as saying, “Since these are small devices and are easily misplaced or stolen, it is vital for a company to have the ability to wipe company-sensitive information.”
Secure Container
In some industries, especially medicine, insurance, and finance, erasing the data on the phone is not enough. The industry-specific laws call for fool-proof security of clients’ information. As a way out, such companies are using software that carves out a portion on the employees’ devices, wherein they can access work emails and attachments but cannot move or download it into the phone itself. As Guru Vasudeva, chief technology officer of Nationwide Mutual Insurance Co., says, “We looked for a technical solution with the flexibility to allow what [the employees] want, but at the same time meet all regulatory and technical requirements.”
Companies are experimenting with various solutions such as mobile-enterprise-application platforms and virtualization techniques. Under such a solution, a device is an extension of working environment in highly connected world. In fact, the device becomes the workplace.
About the Author
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